Cancellation & No-Show Policy
14 days or more before the scheduled date: Free of charge
4–13 days before the scheduled date: 30% of the rental fee
2–3 days before the scheduled date: 50% of the rental fee
The day before or on the scheduled date: 100% of the rental fee
* Cancellation requests made after 6:00 PM (JST) will be processed on the following day.
No-Show & Disqualification
If you arrive late for the tour meeting time, or fail to present all required original documents (valid international driver’s license, passport, and credit card — digital or photocopies are not accepted), your reservation will be canceled without refund.
No exceptions will be made, and schedule changes on the tour date are not permitted.
